General informations

Phone: 514-661-0068
Code: 5821
Duration: 900 Hours
Session: Sept, Nov, Feb
Sector: Administration, commerce and secretariat
Schedule: Sept 12, Nov 12 , Feb 20, 2021
Number of units: 60
Status: Program approved in 2008
InstructorDev Team
TypeOnline Course
DateJun 14, 2020 - Jun 14, 2020

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Why enroll in this program?

Online Program: You will complete this program virtually and in your own way! Our career interview will help us to tailor this program to your goals. A teacher is on hand at all times to support and guide your learning process through individualized coaching and personalized goal setting.  Call us today for more information!

Program objectives

  • The aim of the program is to train you in the sales of products or services, to offer solutions that correspond to customers’ needs, to provide advice, establish a climate of trust and build customer loyalty by offering personalized service that meets customer expectations. In addition to consulting and sales-related tasks, sales consultants may also manage and display in-store merchandise and provide after-sales service.


  • Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor’s degree


  • Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Ministry, or have been granted recognition for equivalent learning


  • Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (Language of Instruction, Adult General Education course 1101-4 or 1062-3), or recognition of equivalent learning


  • Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Ministry are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Ministry.

Content of program

Module title Hours Units
Determine their suitability for the occupation and the training process 30 2
Establish professional relationships in the workplace 90 6
Interpret consumer behavior 45 3
Provide customer service 30 2
Sell products and services 120 8
Perform sales-related transactions 45 3
Manage their time at work 15 1
Use job search techniques 30 2
Begin acquiring professional sales experiences 60 4
Become familiar with the laws and regulations governing professional sales 30 2
Provide after-sales service 30 2
Perform sales-related activities in French (as a second language) 60 4
Keep their knowledge of products and services up to date 45 3
Perform stock management activities 60 4
Perform visual merchandising activities 45 3
Make connections between marketing strategies and sales of products and services 45 3
Integrate into the workplace 120 8
Total 900 60

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